Privacy Policy

GoStrengths Inc. takes your privacy very seriously. We don’t ask for any more information than is necessary, and providing your personal data is always voluntary. We don’t collect any sensitive data. We don’t share or sell any of your data and take precautions to ensure that our site is safe and secure.

We know this page may seem long and daunting, but we want to make sure you’re fully informed about how our site operates and how we honor your privacy. You can use the following links to skip to different sections:

  1. Who we are and what this policy covers
  2. What data we collect (and why)
  3. How we use your personal data
  4. How to access & control your data
  5. Authorized third parties
  6. How we protect your data
  7. About this Privacy Policy

Who we are and what this policy covers #

GoStrengths Inc. offers a suite of educational programs and tools designed to give parents and professionals what they need to arm kids with essential life skills. We offer free information to visitors through our blog and newsletter and paid programs through site memberships.

This privacy policy is here to inform you how we collect, maintain and disclose information collected from users of our website, https://gozen.com. This privacy policy applies to all sites, products and services offered by GoStrengths Inc., which includes: https://gozen.com, https://www.gostrengths.com, https://goawesome.com, https://resilientchildsummit.com, and https://positiveeducator.org.

What data we collect (and why) #

We collect the minimum amount of personal data to provide you the best site experience.

We may collect personally identifiable information from users only if it is voluntarily submitted to us. It is always up to you whether or not you wish to provide us with your personal information. Information submitted through contact forms, support forms, live chat, and via comments on articles is never used for marketing purposes.

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and other similar information.

Although our site provides programs/resources for use with children, we never knowingly collect personal information from children under 13. If a parent or guardian becomes aware that their child provided us with personal information without their consent, they should contact us and we will delete/remove such information.

Cookies

Like many other websites, our Site uses “cookies” to collect information or enhance user experience. Cookies are small text files stored on your computer by your browser for record-keeping purposes and sometimes to track information.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you choose to add products to your cart, we use cookies to keep track of cart contents while you’re browsing our site.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Contact and/or support forms

When visitors use our contact or support forms we collect the data shown in the form. We may also collect the visitor’s IP address to help spam detection. We use this information to respond to questions/comments.

Chat support

When visitors use our live chat support we automatically collect device information, including: operating system, browser, and browser version. We use this information to help us troubleshoot technical issues. We also collect the visitor’s IP address to connect chat history and provide better support. Visitors may optionally provide their name and/or email address to continue correspondence via email and customize their chat experience.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Submitted visitor comments are checked through the Akismet automated spam detection service. An anonymized string created from your email address (also called a hash) is provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. You can read more about this process under authorized third parties.

Newsletter and/or webinar signups

When visitors subscribe to our weekly newsletter or sign up to attend a webinar we collect the data shown in the signup form. We may also collect the visitor’s IP address to help spam detection. We use this information to send the newsletter or other requested information. You can unsubscribe from the newsletter or cancel your webinar registration at any time using the information at the bottom of your email.

Ordering from our store/registering an account

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address (if applicable), email address, phone number (optional), credit card/payment details and a password for your account. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including technical support and refunds
  • Process payments and prevent fraud
  • Set up your account for our site
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our site offerings
  • Send you messages about new material available as part of your membership

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and/or shipping addresses.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How we use your personal data #

We collect, retain and use your data to provide services, optimize our site and comply with authorities.

We collect personal information only for internal use. Our site support team has access to information you submit to us (such as your name, email, billing details and order information) to fulfill orders, provide refunds, and support you.

Interacting with the site

We use your name to personalize any communications with you, whether through our newsletter or through a private support request. If you have an account, your name is also displayed on your dashboard to personalize your experience. You can alter your display name at any time if you’d like to use an alias instead. Your display name is also used if you leave a public comment on any articles.

We use your email address to communicate with you, whether through our newsletter or notifications about your account/orders. If you have an account, your email address is also used as your username to log in.

If you have an account, we use your password to verify your login. Your actual password is not stored on our site/servers and is not retrievable, only an undecipherable encrypted hash is used.

If you order any of our products or programs, we use your billing information to process your order. All transactions are performed over an encrypted, SSL-secured connection.

Reasons your data may be shared

We do not sell, trade, or rent your personal identification information to others. We may use authorized third parties to perform functions on our behalf and provide services to you. We list all third parties we use to handle your data below.

We may share your personal data with relevant authorities in situations where we need to comply with legal obligations, such as for the purposes of fraud protection.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How to access & control your data #

You can opt out of our newsletter by clicking the unsubscribe link at the bottom of each email. If you have an account, you can access, update or remove your information from your dashboard.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obligated to keep for administrative, legal, or security purposes.

For newsletter subscribers

If you have subscribed to our newsletter and don’t wish to receive it any longer, you can click the unsubscribe link at the bottom of each email.

If you wish to subscribe to our newsletter using a different email, you can resubscribe using your new email address (and unsubscribe from your old email). You can also contact us to update your email record in our systems.

Please note that if you choose to opt out of our newsletter and have an account you will still receive automatic account-related emails, such as order confirmations, subscription reminders, and password change notifications.

For customers/account holders

If you have an account on the site, you can update/access your information at any time from your dashboard. If you can’t remember your password, you can request a password reset email or contact us for help.

You can update your name, email, password, and address on the My Account tab. If you change the email associated with  your account, you will use the new email to log in.

You can view or download details about any past orders/subscriptions on the My Orders tab. This is also where you can see start/end dates for any programs you have access to. If you have any recurring subscriptions, this is where you can view details for or cancel your subscription.

If you are managing a team, you can update your team’s name and invite/remove users from the My Teams tab.

Authorized third parties #

We use authorized third parties to provide services and optimize our site.

We do not sell, trade, or rent your personal identification information to others. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Hosting

Liquid Web
Our site and servers are securely managed and hosted by Liquid Web, LLC. (“Liquid Web”). Liquid Web is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Liquid Web protects your data in the Liquid Web Privacy Policy.

Email Services

Infusionsoft
Our site uses Infusionsoft, customer relationship and email management software provided by Infusion Software, Inc. (“Infusionsoft”), to send out our weekly newsletter, as well as signup confirmation emails and webinar attendance reminders. Infusionsoft automatically manages unsubscribes, so you can opt out of receiving our emails at any time. Infusionsoft also allows us to segment our subscribers so that you only receive relevant communications. You can learn more about how Infusionsoft protects your data in the Infusionsoft Privacy Policy.

SendGrid
Our site uses SendGrid, an email delivery service provided by SendGrid, Inc. (“SendGrid”), to send transactional and support emails to customers. SendGrid is certified under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield. You can learn more about how SendGrid protects your data in the SendGrid Privacy Policy.

Customer Support

Help Scout
Our site uses Help Scout, a customer support platform provided by Help Scout Inc. (“Help Scout”), to provide one-on-one email support to customers and visitors. When you contact submit a contact or support form on our site or write to our support email, your information is shared with Help Scout to track your query. Help Scout only uses the minimum information necessary to aid our support process and communicate answers to you in a timely manner. Help Scout is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Help Scout protects your data in the Help Scout Privacy Policy.

Chatra
Our site uses Chatra, a live chat software provided by Roger Wilco LLC. (“Chatra”), to provide real-time one-on-one live support to customers and visitors. When visitors engage with us through Chatra we automatically collect device information, including: operating system, browser, and browser version. We use this information to help us troubleshoot technical issues. We also collect the visitor’s IP address to connect chat history and provide better support. Visitors may optionally provide their name and/or email address to continue correspondence via email and customize their chat experience. You can learn more about how Chatra protects your data in the Chatra Privacy Policy.

Wufoo
Our site uses Wufoo, an online form software provided by SurveyMonkey Inc. (“SurveyMonkey”), to let visitors contact us, let customers send in support requests, create interactive learning experiences, and occasionally to create surveys that help us better serve you. SurveyMonkey is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how SurveyMonkey protects your data in the SurveyMonkey Privacy Policy.

Cognito Forms
Our site uses Cognito Forms, an online form software provided by Cognito LLC. (“Cognito Forms”), to provide custom quotes to schools and organizations and to collect information necessary for processing purchase orders. You can learn more about how Cognito Forms protects your data in the Cognito Forms Privacy Policy.

Integration tools

Zapier
Our site uses Zapier, an online automation tool provided by Zapier, Inc. (“Zapier”), to connect and transfer data between one or more of our other integrations. For instance, we may transfer data from webinar registrations to our email services to send registration confirmation emails, or route requests for information to our support desk software. Zapier is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Zapier protects your data in the Zapier Privacy Policy.

Other Site Features

Akismet & Gravatar
Our site uses Akismet to prevent spam comments from being published on our articles and Gravatar to apply avatars to user comments. Both of these services are provided by Automattic, Inc. (“Automattic”). Submitted visitor comments are checked through the Akismet automated spam detection service. This protects visitors from being exposed to unrelated, inappropriate, or misleading advertising content. An anonymized string created from your email address (also called a hash) is provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you are using Gravatar, your preferred avatar is assigned to your comment. If you are not using Gravatar, a randomly generated avatar is assigned to your comment. Automattic is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Automattic protects your data in the Automattic Privacy Policy.

Typeform
Our site uses Typeform, an online form software provided by Typeform, SL. (“Typeform”), to create interactive learning experiences within our programs. Although these forms include the option to include an email address when submitting the interactive activities, this information is only used to email users a copy of their answers and is not connected in any way to any other data. You can learn more about how Typeform protects your data in the Typeform Privacy Policy.

Wordfence
Our site uses Wordfence, a web application firewall and security software provided by Defiant, Inc. (“Wordfence”) to protect our site and its users from malicious cyberattacks and unauthorized data access. Wordfence does not capture or record any personally identifiable information. Collected data is used to improve global web security. Wordfence also notifies us about suspicious logins or login attempts to protect the security of all accounts on our site. You can learn more about how Wordfence protects your data in the Wordfence Privacy Policy.

Webinar Services

Zoom
Our site uses Zoom, a virtual event/webinar software provided by Zoom Video Communications, Inc. (“Zoom”), to hold interactive webinar experiences for site visitors. Only the minimum information required is collected for webinar registrations through Zoom. Zoom is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Zoom protects your data in the Zoom Privacy Policy.

WebinarJam
Our site uses WebinarJam, a virtual event/webinar software provided by Genesis Digital, LLC. (“Genesis Digital”), to hold interactive webinar experiences for site visitors. Only the minimum information required is collected for webinar registrations through WebinarJam. You can learn more about how Genesis Digital protects your data in the Genesis Digital Privacy Policy.

Payment Processing

Stripe
Our site uses Stripe, a trusted online payment processor provided by Stripe, Inc. (“Stripe”), to handle collecting, transmitting, processing, and storing credit card information for customers making purchases through our online store. Data only moves through Stripe’s servers if a customer chooses the Stripe option during checkout. No sensitive billing information is stored on our servers, instead our records contain encrypted hashes that are verified against Stripe’s servers to process transactions. Stripe is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Stripe protects your data in the Stripe Privacy Policy.

PayPal
Our site uses PayPal, a trusted online payment processor provided by PayPal Holdings, Inc. (“PayPal”), to handle collected, transmitting, processing, and storing billing information for customers making purchases through our online store. Data only moves through PayPal’s servers if a customer chooses the PayPal option during checkout. No sensitive billing information is stored on our servers, instead our records contain transaction IDs that are verified against PayPal’s servers to process transactions. You can learn more about how PayPal protects your data in the PayPal Privacy Policy.

Analytics

Google Analytics
Our site uses Google Analytics, a web analytics service provided by Google LLC. (“Google”). Google Analytics uses cookies to help us analyze how users use our site and compile reports on site activity. Google Analytics does not capture or record any personally identifiable information. Collected data is transmitted to and stored on servers in the United States by Google. You can change your browser options at any time to stop accepting cookies from Google Analytics. Google is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Google protects your data in the Google Privacy Policy.

Facebook Conversion Tracking
Our site uses the Conversion Tracking Pixel service provided by Facebook, Inc. (“Facebook”). This tool allows us to track the actions of users who visit our site by clicking on advertisements within Facebook, so we can compile information about our Facebook advertisements. Data collected by the Conversion Tracking Pixel is anonymous, which means we do not have access to the personal identification information of any users tracked. Collected data is saved and processed by Facebook, who may connect the data to your account and use the data for their own advertising purposes. You can change your browser options at any time to stop accepting cookies from Facebook Conversion Tracking Pixel. Facebook is certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. You can learn more about how Facebook protects your data in the Facebook privacy policy.

How we protect your data #

We work hard to keep your data safe and secure and will notify you if anything happens.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

What data breach procedures we have in place

If a security breach causes unauthorized access of your data we’ll notify you as soon as possible and later report any actions we took in response.

Safeguarding your own information

Your account requires an email address and password to log in. You should keep your email address and password secure to make sure you can continue to access your account properly. If you believe the security of your account has been compromised, please contact us right away so we can safeguard your account.

Compliance and accuracy

Our company and servers are located in the United States, so your data may be transferred and stored in the United States according to United States data protection, privacy, and other laws. We take great care to ensure the safety and security of your processed data. By using our site, you understand that you are consenting to your data being collected, stored, processed, and transferred in or to locations in the United States as described elsewhere in this policy.

About this Privacy Policy #

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This privacy policy applies to this site, https://gozen.com, and all products and services offered by GoStrengths Inc. This policy applies to all visitors, regardless of whether or not they are customers/account holders.

Changes to this privacy policy

GoStrengths Inc. has the discretion to update this Privacy Policy at any time. When we do, we revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this policy periodically and become aware of modifications.

Your acceptance of this privacy policy

By using this site, you signify your acceptance of this Privacy Policy and Terms & Conditions. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact information

GoStrengths Inc.
16501 Ventura Blvd, Suite 400
Encino, CA 91436
go@gozen.com
(800) 536-1953

https://gozen.com


Recent changes

  • May 24, 2018: Reorganized policy, added additional information regarding data stored/used by third party services, updated links
  • May 14, 2018: Added additional information regarding data stored/used by third party services
  • May 10, 2018: Clarified information regarding the data of minors, simplified language used throughout

Last updated: May 24, 2018