GoStrengths Inc. takes your privacy very seriously. We don’t ask for any more information than is necessary, and providing your personal data is always voluntary. We don’t collect any sensitive data. We don’t share or sell any of your data and take precautions to ensure that our site is safe and secure.
We know this page may seem long and daunting, but we want to make sure you’re fully informed about how our site operates and how we honor your privacy. You can use the following links to skip to different sections:
- Who we are and what this policy covers
- What data we collect (and why)
- How we use your personal data
- How to access & control your data
- Authorized third parties
- How we protect your data
Who we are and what this policy covers #
GoStrengths Inc. offers a suite of educational programs and tools designed to give parents and professionals what they need to arm kids with essential life skills. We offer free information to visitors through our blog and newsletter and paid programs through site memberships.
What data we collect (and why) #
We may collect personally identifiable information from users only if it is voluntarily submitted to us. It is always up to you whether or not you wish to provide us with your personal information. Information submitted through contact forms, support forms, live chat, and via comments on articles is never used for marketing purposes.
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and other similar information.
Although our site provides programs/resources for use with children, we never knowingly collect personal information from children under 13. If a parent or guardian becomes aware that their child provided us with personal information without their consent, they should contact us and we will delete/remove such information.
Like many other websites, our Site uses “cookies” to collect information or enhance user experience. Cookies are small text files stored on your computer by your browser for record-keeping purposes and sometimes to track information.
These cookies make it possible for you to stay logged in, post comments, and save items in your online cart. If you set your browser to block these cookies, then the site may not work for you as expected. We also won’t be able to save your cookie preferences.
- If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will also set up several cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
These cookies track non-identifiable usage data about your visit, such as pages visited, in order to help us improve our site and programs. We use Google Analytics and Facebook Conversion Tracking to collect this data. If you set your browser to block these cookies, the site may still work as expected, but we won’t be able to improve our services based on your data.
- Click here for more details about how Google Analytics is used on our site.
- Click here for more details about how Facebook Conversion Tracking is used on our site.
Contact and/or support forms
When visitors use our contact or support forms we collect the data shown in the form. We may also collect the visitor’s IP address to help spam detection. We use this information to respond to questions/comments.
When visitors use our live chat support we automatically collect device information, including: operating system, browser, and browser version. We use this information to help us troubleshoot technical issues. We also collect the visitor’s IP address to connect chat history and provide better support. Visitors may optionally provide their name and/or email address to continue correspondence via email and customize their chat experience.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Submitted visitor comments are checked through the Akismet automated spam detection service. An anonymized string created from your email address (also called a hash) is provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. You can read more about this process under authorized third parties.
Newsletter and/or webinar signups
When visitors subscribe to our weekly newsletter or sign up to attend a webinar we collect the data shown in the signup form. We may also collect the visitor’s IP address to help spam detection. We use this information to send the newsletter or other requested information. You can unsubscribe from the newsletter or cancel your webinar registration at any time using the information at the bottom of your email.
Ordering from our store/registering an account
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address (if applicable), email address, phone number (optional), credit card/payment details and a password for your account. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including technical support and refunds
- Process payments and prevent fraud
- Set up your account for our site
- Comply with any legal obligations we have, such as calculating taxes
- Improve our site offerings
- Send you messages about new material available as part of your membership
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and/or shipping addresses.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How we use your personal data #
We collect personal information only for internal use. Our site support team has access to information you submit to us (such as your name, email, billing details and order information) to fulfill orders, provide refunds, and support you.
Interacting with the site
We use your name to personalize any communications with you, whether through our newsletter or through a private support request. If you have an account, your name is also displayed on your dashboard to personalize your experience. You can alter your display name at any time if you’d like to use an alias instead. Your display name is also used if you leave a public comment on any articles.
We use your email address to communicate with you, whether through our newsletter or notifications about your account/orders. If you have an account, your email address is also used as your username to log in.
If you have an account, we use your password to verify your login. Your actual password is not stored on our site/servers and is not retrievable, only an undecipherable encrypted hash is used.
If you order any of our products or programs, we use your billing information to process your order. All transactions are performed over an encrypted, SSL-secured connection.
Reasons your data may be shared
We do not sell, trade, or rent your personal identification information to others. We may use authorized third parties to perform functions on our behalf and provide services to you. We list all third parties we use to handle your data below.
We may share your personal data with relevant authorities in situations where we need to comply with legal obligations, such as for the purposes of fraud protection.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
How to access & control your data #
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obligated to keep for administrative, legal, or security purposes.
For newsletter subscribers
If you have subscribed to our newsletter and don’t wish to receive it any longer, you can click the unsubscribe link at the bottom of each email.
If you wish to subscribe to our newsletter using a different email, you can resubscribe using your new email address (and unsubscribe from your old email). You can also contact us to update your email record in our systems.
Please note that if you choose to opt out of our newsletter and have an account you will still receive automatic account-related emails, such as order confirmations, subscription reminders, and password change notifications.
For customers/account holders
If you have an account on the site, you can update/access your information at any time from your dashboard. If you can’t remember your password, you can request a password reset email or contact us for help.
You can update your name, email, password, and address on the My Account tab. If you change the email associated with your account, you will use the new email to log in.
You can view or download details about any past orders/subscriptions on the My Orders tab. This is also where you can see start/end dates for any programs you have access to. If you have any recurring subscriptions, this is where you can view details for or cancel your subscription.
If you are managing a team, you can update your team’s name and invite/remove users from the My Teams tab.
Authorized third parties #
We do not sell, trade, or rent your personal identification information to others. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Other Site Features
Akismet & Gravatar
You can opt out of Google Analytics tracking through the use of a Browser Add-on. You can opt out of behavioral advertising from Google and other companies through the Digital Advertising Alliance (DAA) Opt-Out Tool.
Facebook Conversion Tracking
You can opt out of seeing targeted information by updating your Facebook Ad settings. You can opt out of behavioral advertising from Facebook and other companies through the Digital Advertising Alliance (DAA) Opt-Out Tool.
How we protect your data #
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
What data breach procedures we have in place
If a security breach causes unauthorized access of your data we’ll notify you as soon as possible and later report any actions we took in response.
Safeguarding your own information
Your account requires an email address and password to log in. You should keep your email address and password secure to make sure you can continue to access your account properly. If you believe the security of your account has been compromised, please contact us right away so we can safeguard your account.
Compliance and accuracy
Our company and servers are located in the United States, so your data may be transferred and stored in the United States according to United States data protection, privacy, and other laws. We take great care to ensure the safety and security of your processed data. By using our site, you understand that you are consenting to your data being collected, stored, processed, and transferred in or to locations in the United States as described elsewhere in this policy.
https://gozen.com, and all products and services offered by GoStrengths Inc. This policy applies to all visitors, regardless of whether or not they are customers/account holders.
16501 Ventura Blvd, Suite 400
Encino, CA 91436
- January 10, 2019: Added additional information regarding cookies.
- May 24, 2018: Reorganized policy, added additional information regarding data stored/used by third party services, updated links
- May 14, 2018: Added additional information regarding data stored/used by third party services
- May 10, 2018: Clarified information regarding the data of minors, simplified language used throughout
Last updated: January 10, 2019